(Pour le français : bouton globe / Languages en haut de page — traduction automatique.)

As a CHU-Liège patient, you can receive several documents from your health records directly on your Smartphone/Tablet. All you need to do to access those documents is to download Andaman7, a free mobile app.

Here is what you need to do:

1. Download the Andaman7 app for free on your Smartphone/Tablet
2. Create a user account on the app by indicating your email address and a password. A confirmation email will be sent to your inbox and you will only have to click a button to validate your email address. Make sure the email address you use to create your Andaman7 account is the same one as the one given to CHU-Liège
3. Register with the CHU to receive your documents in Andaman7. To do this, you have 3 possibilities:

   • 3.1 By email

     • Send an email to archives.medicales@chuliege.be

       Suggested subject: Request to get my health record in Andaman7

       Suggested body (copy-paste into the email):

       Hello,
       
       I would like to receive my medical data from the CHU Liège in the Andaman7 application, could you please give me access to it?
       
       Here is the email with which I am registered in the application : [to be completed].
       Attached is a copy of both sides of my ID card.
       
       Sincerely,

     • In bcc, add the address hospital-request-copy@andaman7.com*

     • In the email, ask the CHU to send you your documents in Andaman7, adding

       • the email address you used to create your Andaman7 account

       • a copy of both sides of your identity card

   • 3.2 Via the CHU portal (you must have an electronic identity card reader and your PIN code)

     • Connect your ID-card reader to your computer

     • Make sure the latest version of the eID software is installed on your computer 

     • Insert your ID-card in your card reader

     • Go to the identification portal and authenticate yourself

   • 3.3 By going onsite

     • Present yourself to the archives departement with your ID card :

       • Sart-Tilman: Avenue de l'hôpital, 1 à 4000 Liège, route 351

       • Notre-Dame des Bruyères: Rue de Gaillarmont, 600 to 4032 Chênée, level -2

4. Once subscribed, you will receive an email notification (max. 2 days after your subscription) informing you that your documents are ready in the application. You personal data is the first information that will arrive in your mobile app; the documents should follow in the next 2 hours. Only the documents from 1month ago or older will be sent to you. For any more recent document, CHU-Liège has a 30 days policy. This is meant to allow your medical team to aknowledge the documents and give you a better medical followup.

5. To find your health documents sent by the CHU, go to "My records" in the main menu of the app.

6. If you have any question or problem regarding this procedure, we advise to read the eID software FAQ page and Andaman7 FAQ page or contact us at support@andaman7.com. For any contact with the CHU Liège regarding the availability of your data, please contact the CHU Medical Archives Department at archives.medicales@chuliege.be.

* The reasons why we ask you to put Andaman7 in bcc of this email (with the copy of your ID card) are :

• To ensure, on Andaman7's side, the real identity of patients who request sensitive information from a hospital.
• To be able to troubleshoot the university hospital that lost an email.
• To keep meaningful evidence of a patient's request to connect to a hospital.